Openscreen Track for Nuvolinq
Challenge
Nuvolinq, a leading Canadian provider of connectivity and IOT solutions introduced Scanlinq, a QR Code powered way to automate device provisioning, diagnostics and support, for customers, employees and partners in the field.
Openscreen Track enabled the Nuvolinq to:
- Pair devices with serialized QR Codes using the OS Track pairing app
- Place device-specific QR Codes on routers that could be scanned for support
- Use the on-device QR Codes to look up the device in Nuvolinq’s operations platform
- Automatically query the last known status of router using the QR Code scan
- Send a real time, contextual support ticket to Nuvolinq for real time support
Key Results
Nuvolinq leverages their Openscreen Track powered service, called Scan Linq as a value added feature to their clients. This feature has enabled real time, on location customer service, reducing outage time, stranded devices, and device replacement costs.