Privacy Policy

1. About Openscreen

Openscreen provides companies, individual end users and software developers (our “Clients”) with a range of tools and capabilities (including QR Code creation, contact management, data collection, reporting, API & documentation) to create QR Codes and QR Code based applications (the “Platform”). We also provide Openscreen-developed and 3rd party-developed applications (the “Apps”) that our Clients can use for QR Code based business capabilities. The Platform and Apps and any such capabilities, applications, documentation, support services and features offered by Openscreen are referred to in these Terms of Service as the “Service(s)” (“Openscreen”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy explains how we collect, use, disclose and protect personal information in the course of providing Services.

Openscreen supports our Clients’ abilities to achieve GDPR, ITDA and PIPEDA compliance while using the Platform via the policies and capabilities provided herein:

2. Collection and Use of Personal Information

a. Client Data

The Client Data we collect includes name and contact information (including email and phone number), username and password, information about a Client’s business and needs, information about the types of Services that a Client uses, and information for the purposes of processing payments. We also collect certain Client Data automatically (see “Information We Collect Automatically” section below). We use Client Data to:

• Provide the Service, including to create and manage Client accounts, provide customer service and support, and process payments
• Communicate with Clients and their employees and representatives in respect of the Service or other products, services, and events that may be of interest.
• Better understand how our Clients use the Service in order to improve the Service and develop new products or services.
• Request feedback from Clients, such as through client satisfaction surveys, administer contests and promotions.
• Respond to requests and complaints.
• Manage our business including to maintain business records for reasonable periods, enforce our agreements, and collect amounts owing to us.
• Optimize the performance of our platform, given the Clients’ nature and frequency in using the Service.
• Ensure the security and authorized use of our platform, and to protect our Clients against unauthorized use of the Service.
• We may use Client Data for other purposes with consent or as otherwise permitted or required by law.

3. Information We Collect Automatically

We use data collection tools to automatically collect information when individuals visit our Site or use our Services. When we collect this information about our Client’s end users, we treat this information as User Data and only process it on behalf of our Clients.

We use technologies like date stamps, device identifiers, GPS, and cookies and pixel tags to provide, monitor, analyze, promote and improve the Service. For example, a cookie is used to remember your username when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.

4. Disclosure of Personal Information

Our Clients have access to User Data relating to their end users. We are not responsible for our Client’s handling of User Data, nor do we access our Client’s User Data, unless expressly granted access to a Client account by a Client for customer support purposes. If you are an end user of one of our Clients and have questions about how your User Data is handled, please contact the applicable Client directly.

We do not sell or rent personal information to marketers or unaffiliated third parties. We may transfer personal information to service providers that provide certain services on our behalf, such as data hosting and processing, marketing, analytics, email delivery, auditing services, information technology services, call center, and payment processing. Among such service providers, we use Amazon Web Services to host our platform; we use Amazon SES to originate emails sent by our Service; we use Klayvio to manage our email marketing and Service communications; and we use Twilio for SMS communications originated by our Service.

We may disclose personal information where permitted or required by law, including to comply with a subpoena or warrant, to law enforcement in connection with an investigation, to protect our rights and the safety and security of our employees, and to enforce our agreements and collect debts owed to us.

5. Lawful Basis for Processing

We rely on one or more of the following legal grounds (as appropriate) to process Client Data:

• To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
• To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.
• Where you have specifically consented to us processing your personal information.
• To comply with our legal obligations and establish, exercise or defend our legal rights.

Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain parts of our services.

With respect to User Data, we process this information on behalf of our Clients as a service provider.

6. Third Party Links

Our Site may contain links to other websites that Openscreen does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

7. Safeguards

We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure or destruction of personal information. We limit access to personal information to our employees and service providers who require access in connection with their role or function. Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen or accessed without authorization.