Openscreen Engage for Customer Support
Challenge
Leading broadband operators and consumer electronics brands are leveraging Openscreen Engage to create QR Code activated customer support microsites. These microsites are device-and-model specific, ensuring customers get support and resolution efficiently and cost-effectively.
Openscreen Engage has enabled telecom and electronics manufacturers to:
- Create device-and-model specific microsites using a drag-and-drop editor
- Design, generate and print brand-enhanced QR Code support stickers for their devices
- Deflect calls and customer support visits with real-time, digital support
- Integrate support workflows into existing trouble ticket and issue resolution platforms
- Visualize and report upon customer issues by region, data and specific device using Engage’s scan tracking technology
Key Results
Openscreen Engage has been able to deliver positive ROI in-year with low cost, on-device customer support microsites that leverage existing content and tools to create a powerful issue resolution experience These solutions provide measurable and meaningful increases in self-care metrics.