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Openscreen Engage for On Device Support

Challenge

When electronics, appliances, machines and tools have issues, customers often call customer service when a solution is just around the corner.   Openscreen is helping leading manufactures and service providers QR Code powered microsites to increase issue resolution and lower support costs.

Openscreen Engage enables on device support via:

  • Drag and drop creation of device and model specific support microsites
  • Form management for issue submission if required
  • Automated customer messaging via SMS and e-mail
  • One click, e-mail and API integration to third party support system
  • Visualization of service issues via maps, data capture and export

Key Results

A leading communications service provider was able to market their Openscreen powered on-device support as a value-add feature of the service while decreasing customer service and asset write off expenses by 5% within a year.